Refund policy

At Herbal Shuddhi, we value customer satisfaction and product hygiene. Since our products are personal wellness and hygiene-related products, we follow the return policy below:

1. Return Eligibility
Returns are accepted only in the following cases:
- Wrong product received.
- Product received damaged or leaked.
- Product received in a defective condition.
- Product significantly different from the product ordered or advertised.

For damaged, leaked or wrong products, please contact us within 48 hours of delivery with clear photographs/videos of the package and product.

2. Hygiene Policy
For hygiene and safety reasons, opened, used, tampered or partially consumed products cannot be returned or exchanged, unless the product itself is defective, damaged, leaked or incorrectly delivered.

3. Order Cancellation
Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may not be possible.

4. Refunds
Once the returned product is received and inspected, eligible refunds will be processed to the original payment method. Refund processing may take 5–7 business days, depending on the payment provider/bank.

5. Replacement
Where applicable, Herbal Shuddhi may offer a replacement for a damaged, defective or incorrect product instead of a refund.

6. Return Shipping
If the return is due to a wrong, damaged or defective product, Herbal Shuddhi will arrange/cover the applicable return shipping cost. Returns due to change of mind are not accepted for opened/used wellness products.

7. How to Request a Return
Please contact our customer support with your Order ID, registered mobile number and photos/videos of the product and packaging.

Note: Refunds and returns are subject to verification and the conditions mentioned above.